Refund policy
RETURNS & EXCHANGES POLICY
Every piece at Mridulika is carefully handcrafted and hand-woven, and we want you to feel graceful and confident in your purchase. If a garment doesn't quite work out, we are happy to help you find the perfect replacement.
Please review our updated exchange guidelines below.
NO Returns and Refunds are availabe for our Products, we have exchange and replacement policy initiated with in 3 working days, once we receive the product we will replace it with in 10 working days
Exchange Policy
At this time, Mridulika operates on an exchange-only basis; we do not process refunds in our policy. We will gladly facilitate an exchange for the same or an equivalently priced product under the following circumstances:
1. An incorrect item was delivered to you.
2. The garment has a verifiable manufacturing defect.
3. You need to exchange the piece due to sizing, a color discrepancy, or a simple change of heart.
How to Initiate an Exchange
Please reach out to our team within 3 days of receiving your package to request an exchange. Ensure your message includes:
Your original order number
A clear description of why you are requesting an exchange
Clear photos and videos of the item (if claiming a defect or incorrect delivery).video of unboxing is mandatory for any defective product.
Once received, our team will promptly review your request and guide you through the next steps.
Return Shipping Details
Unless the item arrived damaged or the wrong product was shipped, the customer is responsible for covering all return shipping fees.
We cannot process exchanges for packages that are returned to us due to an incorrect shipping address or consecutive failed delivery attempts.
Promotions & Sales
Please note that any items purchased at a discounted rate or during a promotional period are considered final sale and cannot be exchanged.
The Beauty of Handmade
We celebrate the unique characteristics of hand-woven fashion. Minor variations in dye, weave, or texture are entirely normal and showcase the authentic, human touch behind your garment. These natural nuances are not considered manufacturing defects.
Policy Disclaimer
Mridulika reserves the right to update these policies at any time without prior notice. In the event of a dispute, our official Terms & Conditions will apply.
Customer Care & Support
For wrong deliveries or genuine manufacturing defects, please alert our support team within 48 hours of receiving your order.
When reaching out, please provide:
Order Number & Transaction Date
Your Delivery Address
Videographic evidence of unboxing and the defect or incorrect item
Mridulika
Chandan Nivas, 1st floor,khuntia lane, Santa Sahi, Behind Brindavan Talkies,
Cuttack, Odisha – 753001
Operating Hours: 10:30 AM – 5:00 PM (Monday to Saturday)
Phone: 9337236175
Email: support@mridulika2026.com
Instagram: @mridulika2026
Frequently Asked Questions (FAQ)
Frequently Asked Questions
1. Can I return my order for a refund?
No, we currently do not offer refunds. We only process exchanges under specific conditions as outlined above.
2. Can I exchange a product if I ordered the wrong size or changed my mind?
Yes. We accept exchanges for size issues, color discrepancies, or a change of preference, as long as the item is unused and in its original condition.
3. How long do I have to request an exchange?
You must initiate your exchange within 3 days of receiving your order. For manufacturing defects or wrong deliveries, please notify us within 48 hours.
4. Is it possible to exchange a product I bought online at your studio?
Yes. You can bring the unused product along with your order details and packaging to our Cuttack studio for an exchange.
5. Who pays for the return shipping?
If the exchange is due to incorrect or defective delivery, we cover the shipping. In all other cases (including size or preference exchanges), return shipping is to be borne by the customer.
6. What if I received a gift and want to exchange it?
If you have the order number and the item is eligible, we’re happy to process an exchange. Please ensure the item is unused and in its original packaging.
7. Are sale items eligible for exchange?
No. Products purchased during sales or promotional discounts are not eligible for exchange.