Terms of service

TERMS & CONDITIONS
Welcome to Mridulika by Swayamsree. This website is carefully curated and operated by Mridulika. Throughout this platform, the terms “we”, “us”, and “our” refer to Mridulika. By choosing to visit our online studio or purchasing our hand-woven creations, you are engaging in our “Service” and agreeing to be bound by the following terms, conditions, and policies.
These Terms of Service apply to all visitors, customers, merchants, and contributors of content. Please read them carefully before accessing or using our website. By accessing any part of this site, you agree to these terms. If you do not agree, we kindly ask that you do not access the website or use our services.
We reserve the right to update, modify, or replace any part of these Terms by posting updates to this page. It is your responsibility to check this page periodically. Your continued use of the website following any changes constitutes acceptance of those updates.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our garments or services for any unauthorized or illegal purpose, nor may you violate any laws in your jurisdiction (including copyright laws) while using our platform. The transmission of any viruses, worms, or destructive code is strictly prohibited and will result in the immediate termination of your access to our services.
2. General Conditions
We reserve the right to gracefully refuse service to anyone, for any reason, at any time. You understand that your content (excluding credit card information) may be transferred unencrypted across various networks. Credit card information is always securely encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our Service, our creations, or our website content without our express written permission.
3. Accuracy and Timeliness of Information
While we strive for perfection, we are not responsible if the information on this site is occasionally inaccurate, incomplete, or outdated. The content provided is for general information and should not be the sole basis for making decisions. We reserve the right to modify the contents of our website at any time without obligation to update past information.
4. Modifications to Prices and Services
The prices of our hand-woven sarees and ethnic fashion pieces are subject to change without prior notice. We reserve the right to modify or seamlessly discontinue any product or service (or any part of our platform) at any time. We shall not be liable to you or any third party for any price changes, modifications, or suspensions of service.
5. Our Products and Creations
Certain exclusive sarees or collections may be available strictly online. Because our items are thoughtfully handcrafted, they may be available in limited quantities and are subject to exchange only according to our Returns & Exchanges Policy.
We make every effort to display the colors, weaves, and textures of our garments as accurately as possible. However, we cannot guarantee that your device’s display will perfectly reflect the true color of the textiles. We reserve the right to limit the sales of our products to any person or geographic region, and to discontinue any design at any time.
6. Accuracy of Billing and Account Details
We reserve the right to refuse or limit any order placed with us. In the event we cancel or modify an order, we will attempt to notify you via the email, phone number, or billing address provided during checkout. You agree to provide current, complete, and perfectly accurate purchase and account information for all transactions made at our studio, updating your details promptly as needed so we can seamlessly complete your orders.
7. Optional Tools & Third-Party Links
We may provide access to third-party tools (such as payment gateways) over which we have no control. You acknowledge that we provide access to these tools "as is" without any warranties or endorsements. Our site may also include links to third-party websites not affiliated with Mridulika. We are not liable for any damages or harm related to the purchase of goods or services made in connection with any third-party websites.
8. User Feedback and Submissions
If you send us creative ideas, design suggestions, proposals, or feedback (collectively, 'comments'), you agree that we may use, edit, publish, or distribute them in any medium without restriction. We are under no obligation to keep comments confidential or offer compensation. You agree that your comments will not violate any third-party rights or contain libelous, abusive, or obscene material.
9. Personal Information
Your submission of personal information through our boutique is governed by our Privacy Policy.
10. Errors, Inaccuracies, and Omissions
Occasionally, there may be typographical errors or omissions regarding product descriptions, pricing, shipping charges, or availability. We reserve the right to politely correct any errors or cancel orders if any information on the website is inaccurate at any time, even after an order has been submitted.

11. Prohibited Uses
You are explicitly prohibited from using our site or its content: (a) for any unlawful purpose; (b) to infringe upon our intellectual property or that of others; (c) to harass, defame, or discriminate based on gender, religion, ethnicity, or disability; (d) to submit misleading information; (e) to spam, phish, or scrape data; or (f) to bypass the security features of this website.
12. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be entirely uninterrupted or completely error-free. You expressly agree that your use of our platform is at your sole risk. The service and all beautiful creations delivered to you are provided 'as is' and 'as available', without warranties of any kind, either express or implied.
In no case shall Mridulika, our founders, artisans, employees, or suppliers be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind (including lost profits or data) arising from your use of the service or any garments procured through the service.
13. Indemnification
You agree to indemnify and gracefully hold Mridulika harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms of Service or your violation of any law.
14. Severability & Termination
If any provision of these Terms is deemed unlawful or unenforceable, that portion shall be severed without affecting the validity of the remaining provisions. These Terms remain effective unless terminated by either party. If we suspect you have failed to comply with any term, we may terminate this agreement at any time without notice.
15. Governing Law
These Terms of Service and any separate agreements through which we provide you services shall be governed by and construed in accordance with the laws of India.
16. Contact Information
Questions regarding these Terms of Service should be directed to our team at:
Mridulika
Chandan Nivas, 1st Floor
Khuntia Lane, Santa Sahi
Behind Brindavan Talkies
Cuttack – 753001, Odisha
Email: support@mridulika.com
Instagram: @mridulika2026